An automated SMS service should be as flexible as your phone service. Just as easy to integrate with third-party services like your Help Desk and CRM, and completely configurable with triggers. Automatic SMS send, 2 way SMS and SMS applications enable you to build outstanding customer experiences, whether you’re a programmer or not.
Leverage deep integrations to get SMS data into ticketing, then send text messages straight back from your agents’ view with the babelConnect app. Once you have integrated your phone service with your other core business tools, the babelforce app allows open customer dialogs on any channel with web SMS.
The babelforce call center platform is flexible enough that you don’t have to write a single line of code. But that doesn’t mean you shouldn’t be able to. Harness the power of the API calls or an SMS API, then configure tailored requests and actions for the deepest possible integrations with Helpdesk and CRM applications.