Category: Explainer

What is Net Promoter Score

What is Net Promoter Score?

Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and

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What is wrap-up time?

Every call that a contact center agent handles leaves them with tasks to perform once the call ends. The time spent on those tasks is

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What is No-code Development?

What is No-code Development?

There is a lot of talk about no-code development. What exactly is no-code development? How does it relate to no-code integration and no-code automation? Is

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Lead Enrichment

What is Lead Enrichment?

Lead enrichment is the process of gathering and structuring supporting data around leads. The aim is to increase both the quantity and the quality of

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