Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality
Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
Call center process expert Pierce Buckley spoke with Graham Robson of CloudSET about how SLA management helps leaders understand their SLA data and turn it
Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
Network optimization and the right device setup results in high quality audio for calls. This is essential – you cannot sell or serve through noise.
Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its
When offered as an in-built feature of a modern cloud based contact center platform, automatic call distribution based on agent skills is a powerful weapon for
Businesses need to be able to offer priority call routing service for many reasons. Maybe you offer different services to premium customers, or a hotline to
What is VoIP? At the most basic level, VoIP can be described as the general term for making and receiving phone calls over the internet.
Interactive Voice Response (IVR) is a key tool for contact centers. It automatically responds to customer queries with speech that’s either pre-recorded or generated dynamically.