Category: Geeky

call center infrastructure

Whose infrastructure is it anyway?

Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality

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What is VoIP

What is VoIP?

What is VoIP? At the most basic level, VoIP can be described as the general term for making and receiving phone calls over the internet.

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IVR Technology

What is IVR?

Interactive Voice Response (IVR) is a key tool for contact centers. It automatically responds to customer queries with speech that’s either pre-recorded or generated dynamically. 

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