4 Quick’n Easy Steps to a Blended Contact Center
February 13, 2020
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Fact: anyone who’s qualified to take a call is qualified to make a call. So why would a contact center recruit two different teams for
Category: Integrated auto dialer
Same Clients, Bigger Sales – the B2B Boost of Sales Dialers
February 6, 2020
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Why do sales teams overlook their existing customers? Yes, of course, businesses need new customers to keep growing. But – that doesn’t stop you from
Can Auto Dialing Software Ease Debt Collection Stress?
December 19, 2019
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A lot of businesses find debt recovery challenging. That’s no surprise; chasing debts can seem at odds with the relationship you’re trying to build. But
Pt 2: What the Best Predictive Dialer Has (That Yours Doesn’t)
August 2, 2019
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In our first instalment, we looked at how to get more from a basic auto dialer. But for some call centers, the only real solution
Pt 1: What the Best Power Dialer Has (That Yours Doesn’t)
July 31, 2019
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A little research on auto dialers turns up a wealth of products. From a power dialer to a predictive to progressive to preview… and the
How to Totally Waste Your Predictive Dialer
July 12, 2019
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Today we’re taking an upside-down view of our topic. Your call center probably uses a predictive dialer. We’re going to look at a few ways
Your Auto Dialer is Key to Gold Standard Service
June 17, 2019
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Say ‘customer service’ and most people will think of a purely inbound contact center. When the customer has a problem, your agents are there to