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Blog

average handling time

What is Average Handling Time?

Jack Barton November 24, 2020
Gen z customer service

Ready for the Bracingly High Expectations of Your Young Customers?

Jack Barton November 19, 2020

What is wrap-up time?

Tau Mutimutema November 17, 2020
Predictions for CX, sales and marketing

5 Predictions for CX, Marketing and Sales in 2021

Jack Barton November 12, 2020

7 Lessons from Gartner’s AI Hype Cycle 2020

Jack Barton November 5, 2020
C&CCE contact center event

Even 100% Virtual, We’re Still Excited for C&CCE 2020!

Jack Barton October 29, 2020

What is Speech Recognition? (It’s Not What You Think!)

Jack Barton October 22, 2020
CRM Automation – What is it and How do I do it?

CRM Automation – What is it and How do I do it?

Jack Barton October 20, 2020
34 Key Contact Center Stats – Track Your Success in 2020

34 Key Contact Center Stats – Track Your Success in 2020

Jack Barton October 20, 2020
SMS Marketing – Surely it’s Not Still Relevant, Right?

SMS Marketing – Surely it’s Not Still Relevant, Right?

Jack Barton September 24, 2020
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Blog

What is Customer Effort Score?

January 19, 2021

CSat Scores in the Gutter? Send Them Skywards in 5 Simple Steps

January 14, 2021

What is Net Promoter Score?

January 12, 2021

Increase Lifetime Customer Value (9 Proven Approaches)

January 7, 2021

What is Call Transfer Rate?

January 5, 2021

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