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Blog

IVR Solutions Are Idiots Without Context. Let’s Give Them Context.

IVR Solutions Are Idiots Without Context. Let’s Give Them Context.

Jack Barton September 17, 2020
What’s TTS Doing for Contact Centers? (Why we Love Text-to-Speech!)

What’s TTS Doing for Contact Centers? (Why we Love Text-to-Speech!)

Jack Barton September 10, 2020
What is an Inbound Call Center? (And 3 Skills the Best Ones Have!)

What is an Inbound Call Center? (3 Skills the Best Ones Have!)

Jack Barton September 3, 2020
5 Customer Satisfaction Metrics For Getting Inside Their Heads!

5 Customer Satisfaction Metrics For Getting Inside Their Heads!

Jack Barton August 27, 2020
New partnership announcement with Awaken

Good Times for No-Code! babelforce Partners With Awaken Intelligence for Best-in-Class Automation

Jack Barton August 26, 2020
What Is an Outbound Call Center? (And 3 Skills The Best Ones Have!)

What Is an Outbound Call Center? (And 3 Skills The Best Ones Have!)

Jack Barton August 20, 2020
How to Build a CRM Strategy For The Contact Center

How to Build a CRM Strategy For The Contact Center

Jack Barton August 13, 2020
Cut Churn With Low-Cost Customer Retention Automation

No More Churn! Create Your Own Low-Cost Customer Retention Automation

Jack Barton August 6, 2020
Automate Follow-ups from Tickets in Cloud Helpdesk Software (Here’s How!)

Automate Follow-ups from Tickets in Cloud Helpdesk Software (Here’s How!)

Jack Barton July 30, 2020
What is Call Center CRM? (and How to Supercharge Yours...)

What is Call Center CRM? (and How to Supercharge Yours…)

Jack Barton July 23, 2020
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Blog

What is Customer Effort Score?

January 19, 2021

CSat Scores in the Gutter? Send Them Skywards in 5 Simple Steps

January 14, 2021

What is Net Promoter Score?

January 12, 2021

Increase Lifetime Customer Value (9 Proven Approaches)

January 7, 2021

What is Call Transfer Rate?

January 5, 2021

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