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Blog

SMS is the Unsung Hero of Call Center Technology! Here's Why...

SMS is the Unsung Hero of Call Center Technology! Here’s Why…

Jack Barton May 5, 2020
Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Jack Barton April 30, 2020
31 Contact Center Statistics to Live by in 2020

31 Contact Center Statistics to Live by in 2020

Jack Barton April 28, 2020
Could You Automate These 4 Front-Line Contact Center Tasks?

Could You Automate These 4 Front-Line Contact Center Tasks?

Jack Barton April 23, 2020
‘Visit Our Website’ and Other IVR Messages To Wreck Your CX

‘Visit Our Website’ and Other IVR Messages To Wreck Your CX

Jack Barton April 21, 2020
What is an API? And How Do They Enhance Contact Center Services?

What is an API? And How Do They Enhance Contact Center Services?

Jack Barton April 16, 2020
Ways to Slash Abandoned Calls to Your Contact Center *Now*

3 Ways to Slash Abandoned Calls to Your Contact Center *Now*

Jack Barton April 14, 2020

3 Steps to Pre-emptive Contact Center Service

Jack Barton April 9, 2020

Pre-emptive Contact Center Services – The #1 Customer Retention Hack?

Jack Barton April 7, 2020

How a Contact Center Should Manage Queues (Copy Disney!)

Jack Barton April 2, 2020
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Blog

What is Customer Effort Score?

January 19, 2021

CSat Scores in the Gutter? Send Them Skywards in 5 Simple Steps

January 14, 2021

What is Net Promoter Score?

January 12, 2021

Increase Lifetime Customer Value (9 Proven Approaches)

January 7, 2021

What is Call Transfer Rate?

January 5, 2021

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