5 Businesses Strategies You Should Steal Today
December 3, 2020
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Originality is great. If you have a revolutionary idea for customer service – something nobody else does – I tip my hat to you. But
Category: Perspectives
Ready for the Bracingly High Expectations of Your Young Customers?
November 19, 2020
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Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber,
5 Predictions for CX, Marketing and Sales in 2021
November 12, 2020
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Can you even make predictions at the end of a year like 2020? I mean… I made plenty of predictions back in 2019 and ‘global
7 Lessons from Gartner’s AI Hype Cycle 2020
November 5, 2020
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Gartner’s 2020 AI hype cycle has a lot of encouraging things to say about the state of the tech. Some of the key takeaways include:
Zero waiting – what we all want
January 14, 2019
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Do you like waiting in line? I sure don’t. Worse than just the waiting part is not knowing how long you will be there. Even
Getting feedback from customers
October 11, 2018
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The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”?
Schedule Contacts with New Leads
February 16, 2018
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In this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery,
Make Debt Recovery Simple
January 19, 2018
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Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it
Touching base with existing customers
January 9, 2018
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It is hard to take care of existing customers. I have worked in many sales teams. I also help sales, customer retention and success teams
Increase quantity of outbound calls
December 21, 2017
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One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.