Call center scheduling
Define any workforce scheduling
Call center scheduling can be applied on babelforce to create as many different combinations of daily and weekly business hours as you need. Then put holidays and non-service days in the calendar and use them as part of conditions to trigger actions.
Optimize service availability
Using these powerful and dynamic employee scheduling capabilities you can control call routing, queueing and agent selections. Set rules for out-of-hours calls to offer an intelligent 24/7 service. Balance your team resources across different time-zones and optimize routing by combining your staff scheduling system with other attributes of a call, such as language or the number dialed.
