Category: Explainer

What is Net Promoter Score

What is Net Promoter Score?

Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and

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What is wrap-up time?

Every call that a contact center agent handles leaves them with tasks to perform once the call ends. The time spent on those tasks is

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What is No-code Development?

What is No-code Development?

There is a lot of talk about no-code development. What exactly is no-code development? How does it relate to no-code integration and no-code automation? Is

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