Nurture onboarding users

Your business objectives

Nurturing onboarding user
01

Increase success of onboarding steps

02

Increase revenue by prioritizing high LTV customers

03

Reduce cost by utilizing agents more efficiently

Benefits customers achieve

20% increased agent productivity

 

Over 8 manual tasks removed per agent-customer interaction

Increase revenue by

Increasing success of onboarding
Prioritizing effort by likely life time value

Decrease cost by

Using partial automations to increase productivity of agents
Automating some tasks completely and reduce agent time
Using integration workflows to reduce administration cost
Automating reporting to reduce cost of preparation

Process changes you want

Whenever customer account occurrence is flagged as at risk start automated attempt to call the customer
Only call the customer when agents of the right skillset are available
Remove all manual steps by agents: send the agent the data and link to account of customer, script …
Capture accurate failure reasons so you can address correctly
Accurately track performance against management goals
Remove administration overhead when issues occur