SMS from IVR

Your business objectives

SMS from IVR

01 Reduce agent handling time

02 Provide customers with info immediately on other channel

03 Deflect calls at peak to efficiently handle on mobile

Benefits customers achieve


   58% are frustrated by inconsistent experiences across channels

> 98% cost reduction to serve routine tasks

 

Offer customers an alternative to waiting – engage on the preferred channel

Increase revenue by

Answering queries fast during sales
Freeing up agents to deal with sales & service

Decrease cost by

Automating routine tasks
Reducing demand on agents at peak times
Choosing which channel to use (incl. by cost)

Process changes you want

Decide when to message callers, what to send and what links to include
When caller does not have a mobile, send message on other verified messaging service
Automatically determine if the customer has previously contacted with email, whatsapp, messenger, etc.
For VIP customers (e.g. high LTV) prioritize service with agents