Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
In this post: What is SMS marketing? SMS marketing – better than email? How will SMS marketing help your business? How does SMS marketing help
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are
The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even
Wouldn’t it be great if the senior decision makers in your team had the ability to design and build new customer services? They’d be able
How do you feel about your business’s legacy systems? Is it a big weight you’re dragging around? Or the faithful old steam engine driving your
Saas (Software as a Service) should ideally make life easier – but can choosing the wrong SaaS product actually restrict companies and limit their resources?
With traditional call center software solutions, the agents tended to be on totally different systems to the other employees. New system architecture and philosophies are