Beyond Cold Calls and Spam! Outbound Calling That Customers *Value*
Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –
Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –
Why do sales teams overlook their existing customers? Yes, of course, businesses need new customers to keep growing. But – that doesn’t stop you from
Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service
A lot of businesses find debt recovery challenging. That’s no surprise; chasing debts can seem at odds with the relationship you’re trying to build. But
Today we’re taking an upside-down view of our topic. Your call center probably uses a predictive dialer. We’re going to look at a few ways
Say ‘customer service’ and most people will think of a purely inbound contact center. When the customer has a problem, your agents are there to
The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”?
Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.