No API Integration in Your Call Center? You’re Basically Banning Collaboration.
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
Virtual assistants have brought conversational AI from science fiction into our homes and pockets. Most of us now have experience with the technology, and many
Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –
All e-commerce store owners want to provide outstanding service to their customers. But it’s hard to get anything done when answering requests takes up most
Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.
Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
Business is all about relationships; in sales, relationship management is everything. Whether it’s nurturing leads or checking in with existing accounts, success depends on having the
Recovering overdue payments is not the most glamorous part of doing business. There’s no denying that it can be awkward, and changes the dynamic between