The stores swapping artificial for actual intelligence
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
It’s a given that call centers need to make a lot of calls. While human agents can be extremely efficient, they’ll never beat the machine
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
An API is an application programming interface. It allows two software applications to communicate with each other. You can think of an API as a
In this post: What is Business Process Outsourcing? Why use a BPO? Key BPO benefits Key BPO risks Should you use a BPO? What is
All e-commerce store owners want to provide outstanding service to their customers. But it’s hard to get anything done when answering requests takes up most
Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be
Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service