There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be
Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service
The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”?
In this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery,
Lead enrichment is the process of gathering and structuring supporting data around leads. The aim is to increase both the quantity and the quality of