In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Automation is the
Post summary CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though
In our last post on pre-emptive contact center services we made the case for… well, that. Pre-emptive services mean lower costs, fewer calls and better
Get enough data together, and your business can know customers better than they know themselves. For a contact center that means understanding the problems customers
You can probably name a lot of reasons to connect your business phone service across different sites. But the big question of the day is
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to
An IVR system can be one of the most reliable pieces of equipment in the inbound call center. But don’t be too confident; regular IVR
