Implementing Voice Interfaces with No-code Automation
Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service
Large businesses have certain requirements when it comes to their call handling processes. Implementing new teams of customer support or sales agents, or expanding existing ones,
Why does building an integrated call center feel like banging your head against a wall? Call-recording is fraught with complications, coordination of internal and external agents
Often you need to route and reroute calls dynamically. For example, if your babelforce users include sales or general office staff, then often they can
Recording calls has for decades presented one of the biggest challenges for businesses. Call recording touches on so many other business requirements – so it
We just can’t stop pressing those triggers, er … into action for communications processes. We had no idea how call routing-crazy our customers would go
We know that waiting on hold drives people crazy. So why in the name of all that’s good and holy, do managers, business owners and doctors