What You Need to Know About PCI Compliance & Call Recording
The importance of PCI compliance cannot be overlooked by companies processing card payments. A Ponemon Institute survey found that 86% of companies considered it to
The importance of PCI compliance cannot be overlooked by companies processing card payments. A Ponemon Institute survey found that 86% of companies considered it to
In the European Union and elsewhere, data protection legislation has a concrete effect on business processes involving call recording. There are national laws with which to
Why does building an integrated call center feel like banging your head against a wall? Call-recording is fraught with complications, coordination of internal and external agents
Recording calls has for decades presented one of the biggest challenges for businesses. Call recording touches on so many other business requirements – so it