Tag: call routing
You can probably name a lot of reasons to connect your business phone service across different sites. But the big question of the day is
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to
The automatic call distributor system is one of the oldest pieces of tech in the call center. Based on some of the customer service out
Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them?