Tag: call routing

What is Call Center ACD?

What is Call Center ACD?

Automatic call distribution is the practice of directing incoming phone calls to available agents. This is handled by an Automated Call Distributor (ACD) which can

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What is a dialer

What is a dialer?

In this post: What is a dialer? A dialer is an automated system that places calls to customers, from an outbound call center or a

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