What is Customer Effort Score?
January 19, 2021
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Customer Effort Score (CES) gauges the amount of perceived work a customer has to put into dealing with your company. That can include the effort
Tag: contact center services
Increase Lifetime Customer Value (9 Proven Approaches)
January 7, 2021
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There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
What is Average Handling Time?
November 24, 2020
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“Average handling time (AHT) is the amount of time a contact center agent typically spends handling an interaction. It includes the total talk and hold
The CX Stats Shaping Your Contact Center Services (like it or not…)
June 11, 2020
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Customer experience is the guiding light of successful businesses. And that has always been the case! We sometimes talk about CX like it was invented
What is an API? And How Do They Enhance Contact Center Services?
April 16, 2020
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An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are
Pre-emptive Contact Center Services – The #1 Customer Retention Hack?
April 7, 2020
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Get enough data together, and your business can know customers better than they know themselves. For a contact center that means understanding the problems customers