CRM Call Center – Productivity Miracle or Illusive Nightmare?
CRMs are an essential part of a modern call center. They are powerful tools that help with productivity by streamlining manual work processes. They also
CRMs are an essential part of a modern call center. They are powerful tools that help with productivity by streamlining manual work processes. They also
In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Automation is the
Post summary CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though
Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary
In this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery,
Sales acceleration – is it as important as they say? Absolutely. Is it as complicated as they say? Not necessarily… but it does require the