What is Customer Effort Score?
January 19, 2021
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Customer Effort Score (CES) gauges the amount of perceived work a customer has to put into dealing with your company. That can include the effort
Tag: customer effort score
CES & NPS: other ways of measuring customer feedback
March 26, 2020
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We all know the term CSat (customer satisfaction), right? If you don’t use it (and you really should), you’ve probably heard about it before. However,
