Outbound Services for Contact Centers – How to Challenge 5 Key Objections
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
In this post: What is cost per call? How to calculate Cost per call What does cost per call tell you? 4 ways to cut
What is the active waiting calls metric? Active and waiting calls is a metric that measures how well teams handle call volumes in real-time. It
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
2 to 3 billion people worldwide use WhatsApp, making it the most used messaging platform globally. This figure isn’t bumped up by inactive users –
Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When
Who enjoys calling a company and waiting forever on hold? No one! Absolutely everybody hates wasting their time this way. Automatic callback, (AKA “virtual queuing”)
Customers now use a large and growing number of channels to communicate with businesses. In theory, anything that makes life easier for customers is a
Running a contact center often feels like a balancing act. You have to juggle great (and speedy!) service while ensuring agents aren’t overworked. Misjudge this