There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
Post summary CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though
Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be
Get enough data together, and your business can know customers better than they know themselves. For a contact center that means understanding the problems customers
Say ‘customer service’ and most people will think of a purely inbound contact center. When the customer has a problem, your agents are there to