Tag: customer service
In this post: Customer Satisfaction Customer Effort Score Customer Churn Rate Net Promoter Score Customer Service Satisfaction Easy Contact Center Automation (eBook) You already understand
Contact centres are often faced with a myriad of issues when it comes to adapting and adopting practices and solutions that can transform the way
The call center has always been quick to adopt new forms of automation. Now, the industry is spoilt for choice. But not all automation is
Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them?
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service