Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if
Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and
Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber,
Can you even make predictions at the end of a year like 2020? I mean… I made plenty of predictions back in 2019 and ‘global
2020 is speeding by – and it hasn’t been easy for anyone. So what does success look like in a year when the rules went
In this post: Customer Satisfaction Customer Effort Score Customer Churn Rate Net Promoter Score Customer Service Satisfaction Easy Contact Center Automation (eBook) You already understand
Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary
Contact centres are often faced with a myriad of issues when it comes to adapting and adopting practices and solutions that can transform the way
What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services…
Customer experience is the guiding light of successful businesses. And that has always been the case! We sometimes talk about CX like it was invented