What is Co-Browsing? (And Why Your Business Needs It)
Co-browsing, also known as collaborative browsing, is when a customer and an agent navigate the web or an app together to solve issues. The way
Co-browsing, also known as collaborative browsing, is when a customer and an agent navigate the web or an app together to solve issues. The way
Creating the right customer experience for clients requires the support of strong call center solutions, which sometimes falls short. Nothing compares to the frustration of
We all know what it feels like to receive great customer service. It’s typically fast, streamlined, and deals with your specific issues. It’s like the
Over the past few years, cloud computing has exploded across all industries. Businesses that used to invest heavily in their own IT infrastructure are increasingly
Call center software is a big investment. It’s not just money; a new platform takes time to set up and can radically change how you
In this post: What is revenue per call? How to calculate revenue per call? How to use revenue per call How to improve revenue per
Effective leaders are essential for any successful business. Call center managers have one hell of a challenge sometimes, and it’s a challenge to keep a
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
In this post: What is cost per call? How to calculate Cost per call What does cost per call tell you? 4 ways to cut
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How