No API Integration in Your Call Center? You’re Basically Banning Collaboration.
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
Fact: anyone who’s qualified to take a call is qualified to make a call. So why would a contact center recruit two different teams for
Sales acceleration is about making every part of the sales processes faster. The sales function of any company involves numerous complex interactions and systems. A sales
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.
Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
How do you feel about your business’s legacy systems? Is it a big weight you’re dragging around? Or the faithful old steam engine driving your
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer