What Is an Outbound Call Center? (And 3 Skills The Best Ones Have!)
In this post: What is an outbound call center? Key metrics for outbound call centers Three skills the best call centers have What is an
In this post: What is an outbound call center? Key metrics for outbound call centers Three skills the best call centers have What is an
Post summary: Conversational IVR will be the biggest use for Natural Language Understanding. But the tech also has valuable uses for agent productivity. New automation
A modern conversational IVR uses two important components to ‘listen’ to callers. Natural Language Processing (NLP) and Natural Language Understanding (NLU) have distinct roles –