What is Net Promoter Score?
January 12, 2021
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Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and
Tag: nps
Customer Satisfaction & Net Promoter Score
May 23, 2016
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Customer satisfaction survey or Net Promoter Score®? What should I use? To be honest we’re not sure, and there seems to be limited consensus anyway.