What is an Outbound Calling Strategy?
VoIP technology has made outbound calling more affordable than ever. It’s no longer a type of contact used only for high-value sales calls. But, this
VoIP technology has made outbound calling more affordable than ever. It’s no longer a type of contact used only for high-value sales calls. But, this
In this post: What is a progressive dialer? What is the purpose of a progressive dialer? In what scenarios is a progressive dialer used in
It’s a given that call centers need to make a lot of calls. While human agents can be extremely efficient, they’ll never beat the machine
Some people might say that automated outbound calls are similar to the telemarketers that call at dinner time or the early hours of the morning.
Did you ever wonder why some companies have such loyal customer bases compared to others? There’s no secret formula to customer retention. If you make
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
An API is an application programming interface. It allows two software applications to communicate with each other. You can think of an API as a
In this post: What is a BPO call center? Are outsourced teams as effective? What services do BPOs offer? How to choose a great BPO
In this post: What is an outbound call center? Key metrics for outbound call centers Three skills the best call centers have What is an