What is a Progressive Dialer?
In this post: What is a progressive dialer? What is the purpose of a progressive dialer? In what scenarios is a progressive dialer used in
In this post: What is a progressive dialer? What is the purpose of a progressive dialer? In what scenarios is a progressive dialer used in
Automated outbound calls don’t sound like the type of contact customers love. We’ve all had the experience of being disturbed by a phone call, only
Did you ever wonder why some companies have such loyal customer bases compared to others? There’s no secret formula to customer retention. If you make
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
Getting too many calls is one of the biggest threats to the contact center. Very high call volume damages customer experience, puts strain on agents
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are
VoIP phone systems have already been around for a surprisingly long time. (Really – VoIP is the same age as Pharrell Williams.) But the big