The topic of personalized customer service has probably crossed your desk at some point. It’s on a lot of people’s minds. (Just short of 90%
Tag: personalized service
Customer experience is the guiding light of successful businesses. And that has always been the case! We sometimes talk about CX like it was invented
The automatic call distributor system is one of the oldest pieces of tech in the call center. Based on some of the customer service out
Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them?