The topic of personalized customer service has probably crossed your desk at some point. It’s on a lot of people’s minds. (Just short of 90%
Getting too many calls is one of the biggest threats to the contact center. Very high call volume damages customer experience, puts strain on agents
In our last post on pre-emptive contact center services we made the case for… well, that. Pre-emptive services mean lower costs, fewer calls and better
Get enough data together, and your business can know customers better than they know themselves. For a contact center that means understanding the problems customers
