Poor customer service has a measurable impact on a business’s bottom line. In fact, 32% of customers would stop dealing with a brand after one
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service
No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes
We just can’t stop pressing those triggers, er … into action for communications processes. We had no idea how call routing-crazy our customers would go
Bad service is made of bad agent-customer interactions. Research shows that the quality of interactions with customer service staff is a key factor influencing customer satisfaction,
