babelforce provides out-of-the-box two-way Zendesk integration.

What you can do with Zendesk together with babelforce:

01Agents receive calls and SMS with all data in Zendesk tickets

02AThe customer data is sent to the agent with the call

03Agents can click-to-call customers from directly within Zendesk

04Agents can send SMS directly from Zendesk

05Your team members can manage their availability directly in Zendesk

06Agent availability is available for all channels: web, chat, social, calls

07You can offer chat and calls on your website based on real agent availability

08You can dynamically decide when to offer a calls based on your business rules

09When agents are not available, callers are offered phone call-back or voicemail

10Add any IVR automatic phone services that you need

11You can add international telephony routing

12Route calls to agent groups based on skills, data and your business rules

13Use outsourced agents who directly work on tickets that you get updated in Zendesk

14Get access to all the babelforce partner integrations and tools

“Because we’re all customers and if our days were full of great experiences, well, that would just be a better way to live.”

“We applaud any business that sets their sights beyond simple brand loyalty, and instead makes the shift toward customer relationships. It takes a ton of work, but it’s worth it.”

If you are new to Zendesk, then sign-up for a free trial here:

And to get started with babelforce and the Zendesk integration:

And to get started with babelforce and the Zendesk integration: