What is Customer Effort Score?
January 19, 2021
Focus on the customer
Get your Zoho Desk connected to all your calls in minutes
Integrate Inbound Calls with Tickets
As soon as customers call your numbers, each team member who is selected to take the call sees the contact details displayed in the Zoho Desk interface. Your agents have the real-time information they need to deliver outstanding customer experiences. The integration calls are logged automatically and can be linked to tickets easily during or after the call. Inbound contacts are delivered via conditional and skills-based routing.
Outbound Calls with Click2Call
The babelforce Click2Call integration enables your agents to quickly make outbound calls straight from customer profiles within Zoho Desk. Reach sales and service contacts instantly, then use our ticketing integration to link those calls with tickets.
Set up in minutes
The integration is simple and can be done in minutes. It allows non-technical people to change complex integrated processes and decide how call data is reflected in Zoho. After enabling the integration you can synchronize the Zoho agents you wish to enable and start receiving and making calls.
